Tuesday, June 30, 2009

Bad Verizon

First of all I am not bitter at all, life is good! But sometimes it helps to write a nice complaint letter to companies that have wronged you. It just makes me feel better, even though most likely, nothing will come of it. This reminds me of the one time I tried to get out of a ticket by written declaration. Yeah, I don't recommend that one! Today I tried to get a nice new phone, but since I don't have $200 and am not a new customer, I was unceremoniously turned away.

"Dear Verizon,

I have been a Verizon customer for almost 10 years now. I am very frustrated with your phone upgrade policy. The fact that I have to pay full price for a new phone, unless the 2-year period is expired, is ridiculous. I do not feel rewarded at all for being such a loyal customer all of these years. Then I see new customers getting rewarded just for being new? And what do I get for being a long time customer? Well, not much.

Obviously I would be willing to pay some amount for a new phone, but I will not pay full price. So it seems to me that your upgrade policy is actually costing you money. Instead of me paying a partial amount for a new phone (for example full price, along with a rebate), I am spending no money at all in your store. I am just waiting 6 more months until I am eligible, and my phone is practically falling apart, in order to get a new phone that works well again.

In fact, it makes me so frustrated that I am going to start shopping around now for a new provider, so that when my contract is up, I might very well take my family's business elsewhere. I am starting to become more and more convinced by AT&T's funny rollover minutes commercials.

I really wish that Verizon would consider revising this policy, to make it easier and more cost effective to upgrade my phone. I am just looking for some flexibility here.


Kathy Wunische "

Now I'm going to find something more productive to do...


  1. I agree. I was with Sprint for about 10 years and my phone just died on me. Not only did they want to charge me full price for a new phone, they wanted to lock me in for another two years to do it. I complained everyday for about a week. Finally, I got them to give me a blackberry at discount and left Sprint at the end of my contract. Yes, that's right I negotiated them to NOT renew my contract for another two years! Stick it to the man!!!